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A former FBI global terrorist negotiator provides a fresh field-tested strategy to high-stakes talks–in the boardroom or at school.

Chris Voss joined the FBI after a stint in the rough streets of Kansas City, Missouri, where his career as a hostage negotiator brought him face-to-face with a variety of criminals including bank robbers and terrorists. He reached the peak of his career and became the leading global negotiator for the FBI’s abduction.

Never Split the Difference brings you into the universe of high-stakes talks and into the office of Voss, showing the abilities that enabled him and his peers to perform where it was most important: to save life. In this practical manual, he discusses the nine efficient guidelines— counterintuitive tactics and policies— that you too can use in your career and private life to become more persuasive.

Life is a sequence of agreements for which you should be ready: buy a vehicle, negotiate a wage, buy a house, lease renegotiate, and discuss with your spouse. Never Split the Difference, taking emotional intelligence and intuition to the next stage, provides you the competitive edge in any debate.